AI for SMEs: What Really Works and What Doesn't

AI Is Not a Silver Bullet

Not every SME needs its own AI chatbot. The question is not 'Should we use AI?', but 'Where does AI solve our specific problem?'

What Really Works

Automated Document Processing

Reading invoices, recognizing delivery notes, categorizing emails – AI is already very mature here.

Intelligent Document Search

If your team is constantly searching archives, a RAG system can reduce response time to minutes.

Automated Standard Responses

For recurring inquiries, a simple chatbot can be worthwhile – but only with good training.

Conclusion

Start with a concrete pain point. Not with the technology.